Shipping & Delivery
Who We Are
DDV-Future ("we," "us," or "our") operates the website Aulerien (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Shipping Costs
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Free Shipping: We offer free shipping on all orders.
Shipping Range
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Delivery Area: We currently ship within United Kingdom.
- Future Expansion: We are considering expanding our delivery areas.
Order Processing Time
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Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
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Cut-off Time: Orders placed before 3 PM London time (GMT) will be processed the same day; those placed after will be processed the next business day.
- No Shipping Days: Orders are not processed on weekends or public holidays.
Delivery Time
- Estimated Delivery: Orders typically arrive within 5-7 business days after processing, depending on the destination.
Shipping Process
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Courier Services: We use Royal Mail for all shipments.
- Tracking Information: After your order is shipped, you will receive an email with tracking details.
Lost or Damaged Items
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Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
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Lost Orders: If your order is lost, please reach out to us immediately for assistance.
Returns
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Returns Policy: For detailed return instructions, please refer to our Returns Policy.
Contact Us
If you have questions or concerns about this Shipping Policy, please contact us:
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Email: contact@aulerien.com
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Phone: +4404129552895
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Contact Form: Contact
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Address: Dianaplantsoen 70, Arnhem, Gelderland, 6846XW, Netherlands
- Customer Service: Monday to Friday 08:00 am to 16:00 pm (GMT).